How we respond when someone talks about hurting themselves

1. We read what you say with care. When you talk with the pastor on our website or mobile app, your messages are normally assessed first by our language model for signs of suicide, self-harm, or danger to life — including signs that are only implied, such as putting affairs in order, saying goodbye, or feeling like a burden. A fixed safety rule runs alongside it; if either one recognizes a risk, that turn is handled as a crisis. If the language model is temporarily unavailable, crisis lines are included directly.
2. Your safety comes first. In a crisis, we require the reply to do only a few things: acknowledge how you feel, ask whether you are safe right now, give you crisis lines staffed by real people 24 hours a day, and say plainly that AI cannot replace trained professionals.
3. In your language. We support six languages: Simplified Chinese, Traditional Chinese, English, Spanish, Japanese, and Korean. United States: 988 Suicide & Crisis Lifeline / 911 for emergencies; Taiwan: MOHW 1925 hotline / Lifeline 1995; elsewhere, call your local emergency number or crisis line.
4. Afterwards, we give you space. For 30 days after a crisis we will not proactively send you check-ins, invitations, or promotions, and the pastor will not suggest in the conversation that you turn on location, notifications, or other permissions. Reminders you set yourself still reach you.
5. What we cannot do, we say plainly. We do not provide real-time human intervention, we do not call the police for you, and we do not contact your emergency contacts. If you are in danger right now, please call one of the lines above or your local emergency number.